Shipping policy

SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:
Standard (5-8 business days)
0.0lb - 1.49lb = $7.00
1.5lb - 4.99lb = $12.00
5.0lb and up = $16.00

Canadian Shipping:
0.01lb - 1.99lb = $40.00
2.00lb - 3.99lb = $50.00
4.00lb - 7.00lb = $60.00

International Shipping:
International Standard (2-4 weeks)
0.01lb - 1.99lb = $50.00
2.00lb - 3.99lb = $65.00
4.00lb - 7.00lb = $80.00

Shipping, Returns & Exchanges – FAQs

How Long Will It Take For My Order to Process?

Orders are processed within 5-10 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

What if my package is lost or stolen?

If a package is confirmed lost or stolen, reach out to us and we’ll be happy to help.

What if my item arrives damaged?

If your item is damaged in transit, we’ll replace it at no cost. We may ask for photos to help assess the issue.

What if I received the wrong item?

If we sent the wrong item, we’ll ship the correct one at no cost. We’ll provide return instructions if needed.

What is a “Returned to Sender” (RTS) order?

An RTS order is returned due to an address issue or delivery failure. Once the item is received back into inventory and the address is corrected, it can be reshipped. Customers are responsible for reshipment shipping costs.

Can I exchange an item or swap sizes?

Yes. Customers are responsible for return shipping. This is standard practice for merchandise fulfillment.

Can I Cancel My Order? 

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us at contact@kapowmerch.com

Can I Return My Order? 

Returns will be accepted within 30 days from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit emerymusic.com/policies/refund-policy

Who do I contact for customer service? 

For customer service inquiries, to request an exchange, or to report loss, theft, or damage, email contact@kapowmerch.com. Please include your order number, and if applicable, photos of damaged items, or other relevant documentation that will enable us to process your request quickly.